Tailored to the file
Each investigation is shaped to the needs of the file, whether at your specific direction or completely independent, drawing on our years of experience with common-sense investigation.
Expertise
Liability claims, investigated in the field and reported with an opinion.
Insurance companies assign us the claims where the facts matter: who was where, what happened, and where the fault lies. Here is the work we do and how we do it.
Claim types
The claims we investigate.
The files vary. The discipline behind them does not: gather the facts of the accident and give the insurance company a clear, supportable opinion.
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Automobile accidents
Motor vehicle liability investigations, including scene documentation and statements from the parties involved.
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Trip, slip and fall
Premises liability incidents where the condition of a walkway, stair, store floor or property is in question.
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Dog bites
Animal liability claims, including the circumstances of the incident and the history of the animal where it can be established.
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Workers' compensation
Investigation of workplace injury claims on behalf of the carrier.
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Bar altercations
Assault and liquor-liability incidents at bars, restaurants and licensed premises.
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Something else?
If your liability file does not fit one of these categories, describe it on the assignment form or call us. We will tell you plainly whether it is work we do.
Assign a claim
How an investigation works
Facts first, gathered in person.
An investigator assigned to the file travels to the people and the places involved. Nothing here is outsourced.
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Written and recorded statements
We meet with the individuals involved in the accident to obtain their written or recorded statement.
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Scene photographs
Photographs of the accident location, taken by the investigator assigned to the file.
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Police reports and town hall research
Official reports and municipal records gathered to establish the facts of the incident.
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Witness canvass
We canvass the accident area for potential witnesses, including blind and cold calls to surrounding neighborhoods, and obtain their statements where possible.
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Report and opinion on fault
The facts are analyzed and reported to the insurance company with our opinion on where the fault lies.
Working with Norfield
Your instructions, our judgment — in whatever proportion you choose.
Special Handling
A Special Handling procedure is custom-designed around your investigation requirements and reporting, so every client is treated as an individual.
Rush assignments, around the clock
We are available 24 hours a day, 7 days a week for rush assignments. Every after-hours call is answered by a member of the Senior Management Team, and we have the staff to be on scene shortly after being notified of any type of incident.
Direct employees only
All of our services are provided by knowledgeable, highly-trained insurance professionals who are direct employees of Norfield Associates, Inc.
We work for insurance companies. Norfield does not sell insurance and does not represent policyholders or claimants.
Have a file that needs eyes on the ground?
Send the assignment through our secure form, or reach us by email or telephone. Rush assignments are accepted 24 hours a day, and every after-hours call is answered by a member of our Senior Management Team.